Location: Melville, NY
Type: Full-Time
Schedule: Monday–Friday, 8AM–5PM
About Us:
Best Pet Supplies began as a garment factory and has grown into a leading pet products company. Based in Melville, NY, we’ve been designing high-quality pet furniture, toys, treats, and accessories since 2005. Our products are sold across major retailers like Amazon, Chewy, Walmart, and Target throughout North America and Europe. We offer a collaborative work environment with opportunities for career growth.
Key Responsibilities:
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Enter customer orders accurately into the system
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Coordinate with carriers and schedule pickups
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Generate and print shipping labels for the warehouse team
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Handle phone calls with customers, carriers, and internal departments
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Monitor orders for timely delivery and resolve any issues
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Maintain accurate shipping and communication records
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Communicate in both English and Chinese (Mandarin or Cantonese) with internal and external teams
Qualifications:
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Bilingual fluency in spoken English and Chinese required (reading and writing are plus)
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1–2 years of experience in logistics, order processing, or customer service preferred
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Strong communication and organizational skills
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Comfortable multitasking in a fast-paced setting
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Proficient with basic computer tools (Excel, Word)
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Familiarity with shipping platforms like FedEx, UPS, or ShipStation is a plus
