We are currently seeking qualified customer service representatives to join our team. Candidates must be able to multi-task and handle a constant influx of customers both in-person and on the phone. Responsibilities include answering multiple phone lines, taking registrations online, and handling walk-in customers. Candidate must be self-motivated and flexible, with some business experience a plus. A positive attitude and outgoing personality are a must. Candidates must be willing to learn to grow within a small business environment.
Position is part-time, ideally starting in May and lasting into September. Hours may increase depending on skill and interest. Employment may include evening, weekends, and certain holidays. Prior to hiring, candidates will be subject to an in-person interview, background and reference check.
*Interested candidates should forward their resume and letter of introduction by email to be contacted for an interview.*
-
Provide excellent customer service: must be personable, friendly, and outgoing
-
Book, reserve, and take payment for programs and offerings
-
Assist wherever needed and when directed
-
Pay close attention to the detail
Responsibilities and Duties
Responsibilities include, but are not limited to:
Customer Service
-
Attract potential customers by answering program and service questions
-
Opens and records customer records by updating account information
-
Resolve product or service issues by clarifying customers’ complaints, determining cause, selecting and explaining the best solution, and following up to ensure the resolution.
-
Recommend potential products or services to customers
-
Contributes to team effort by accomplishing related tasks as needed
-
Maintain complete knowledge of all offerings
-
Appropriate presentation at all times
Qualifications and Skills
Ideal Candidate Possesses the following Competencies and Skills:
-
Problem-solving
-
Documentation skills
-
Knowledge of MS Office suite
-
Phone skills
-
Conflict resolution
-
Multi-tasking
*Candidate must be at least 16 years of age.
