Onsite Technician

OVERVIEW

Custom Computer Specialists, Inc. is one of the largest
Technical Consultants on Long Island, celebrating over 40 years in
business!  We continue to successfully provide network integration,
support services, products solutions, and applications services to our valued
clients in the northeast.  Our focus is simple…our goal is to make
technology easy and to help our clients use it as effectively as possible.

We are looking for a motivated technical professional to
join our team as a Technician.

RESPONSIBILITIES

  • Remote
    and on-site desktop and user support
  • Create/update
    and escalate user tickets as needed
  • Basic
    Network Support
  • Load
    and configure desktop OS for standalone operation and basic network
    connectivity
  • Configure
    and troubleshoot desktop applications and upgrades such as MS Office
  • Install
    and configure desktop computer and peripheral hardware upgrades
  • Perform
    basic installation, configuration, and troubleshooting of desktop
    computers, peripherals and mobile devices
  • Perform
    hardware and software troubleshooting
  • Integrate
    hardware into existing LAN environments.  This includes establishing
    network, file server access, configuration of email and print server
    connectivity
  • Install
    upgrades and troubleshoot, support and repair simple network connectivity
    issues at the desktop, including NICs, network connections, and unmanaged
    hubs/switches within local environments
  • Install,
    integrate, troubleshoot and solve network client operation problems
  • Basic
    Active Directory – Changing user passwords, moving user accounts to
    different OUs, unlocking accounts, joining computers to a domain, etc.
  • Physical
    network troubleshooting – drops, switchports, switches needing power
    cycling, crimping cables, terminating cables, etc.

QUALIFICATIONS 

A successful individual will need to have a strong technical
background with a broad range of technologies, including but not limited to:

  • Experience
    in a Help Desk or User Support environment
  • PC
    hardware/software, server hardware and latest operating systems, network
    connectivity and communications
  • Knowledge
    of Windows 7 through Windows 10 and the ability to install integrate and
    support these operating systems.
  • Ability
    to troubleshoot SaaS based applications
  • Be
    able to install, maintain and troubleshoot MS Office 365 and MS Office
    2016/2013/2010/2007
  • Administer
    Active Directory users and groups
  • Configuration,
    installation, integration and troubleshooting of various network devices
    such as printers, wireless access points
  • Strong
    Knowledge of internetworking concepts; TCP/IP, DHCP, DNS
  • Must
    possess a strong knowledge of client/server computing
  • Ability
    to quickly learn and follow complex procedures
  • Excellent
    communication, customer service, time management, and organizational
    skills
  • Professional
    verbal communication skills a must
  • Customer
    oriented, self-motivated, ambitious and dedicated team player
  • Must
    be able to lift 50 pounds (PCs, monitors, printers, etc. as needed)
  • Valid
    driver’s license required

This individual should also have had the following
experience:

  • 3+
    years experience in the IT support service industry
  • Ability
    to multitask and dynamically prioritize tasks with proven time management
  • Ability
    to work independently, as well as in a team environment
  • Self-starter
    that exhibits a high level of attention to accurate detail

 Although not requirements, other desirable
attributes include:

  • College
    degree in technical or business, or equivalent industry experience
  • Microsoft
    Windows certification strongly preferred
  • A+,
    Network+, Security+ are highly desired
  • Industry
    certifications from manufacturer/vendors such as Microsoft, Apple, IBM,
    HP, and Cisco
  • Group
    Policies / scripting
  • VMWare
    and Citrix knowledge a plus

Custom Computer Specialists Offers competitive salaries
and comprehensive benefits including:

  • Medical
    and dental plans
  • Company
    Paid Vision and Short and long term disability plans
  • Flexible
    spending programs including Healthcare, Dependent Care, Transit and
    Parking
  • 401K
    with employer match
  • Tuition
    reimbursement
  • Onsite
    Fitness Center (or gym membership reimbursement for client or satellite
    based employees)
  • Company
    paid life Insurance
  • Paid
    holidays and vacation
  • Technical
    certification gift card rewards program

Come experience our unique culture and see how our “right
people, right results” philosophy has led to our outstanding success!  We
are great place to start your IT career!

EEO Statement:

Custom Computer Specialists is an Equal
Opportunity Employer. We evaluate qualified applicants without regard to race,
color, religion, sex, sexual orientation, gender identity, national origin,
disability, veteran status or any other protected characteristic.

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